Arby’s manager fired, employee suspended after police officer is denied service

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Arby's, denial of service, Discrimination, Florida, Pembroke Pines, Pembroke Pines Police

Arby’s employees, Kenneth Davenport (left) ; manager, Angel Mirabal (right).

Arby’s has taken action against two employees for an incident in which a uniformed police officer in Pembroke Pines, Florida was allegedly denied service earlier this week.

Kenneth Davenport, age 19, who allegedly refused to serve Sgt. Jennifer Martin, a police officer at the Arby’s in Pembrokes Pine Mall has been suspended indefinitely and manager, 22-year-old Angel Mirabal, terminated.

Sun-Sentinel

The two men were working at the restaurant, 11755 Pines Blvd., when Sgt. Jennifer Martin said she was told by Mirabal that Davenport refused to ring up her order after accepting her credit card.

‘He doesn’t want to serve you because you are a police officer,; Martin quoted Mirabal as saying.

Davenport said the comment from Mirabal was an attempt at a joke that backfired…

Read full article

The incident sparked outrage throughout social media with demands calling for Arby’s to take immediate action against the employees. The Police Benevolent Association immediately called for a boycott of the restaurant chain nationwide.

Telling his side of the story in the video below, Davenport, a snarky 19 year old when asked about the incident immediately pulls the race card, “There’s no point in talking…because I’m 19 and she’s an officer…and I’m colored.”

Towards the end of the video, Davenport’s grandfather, Thomas McCutcheon, in defense of his grandson says, “And somebody made a joke and she just didn’t take it the right way.”

 

 

So it’s Sgt. Martin’s fault?

 

 

Mirabal says that his termination is “not fair,” it was a joke.

McCutcheon is seeking a meeting with Sgt. Martin and her superior in the hopes of “exonerating” his grandson. In the meantime, Arby’s “management wrote down all that he [Davenport] had to say, and decided that they will make a decision later on if they will permanently terminate him or if he’s just suspended,’ said McCutcheon. ‘All I want to do is clear his name and to get an apology in paper that he did not cause this problem.” Source: WSVN.

The Pembroke PD who considers the matter closed has received an outpouring of support from the community it serves.

Moreover, the Arby’s incident has triggered an outpouring of support from the competition, from McDonald’s to Whole Foods who put out a spread for the officers in addition to providing coffee and Dunkin’ Donuts.

Note: In addition to its CEO, Paul Brown’s written apology and the action taken so far, Arby’s will give free combo meals on Friday (“Law Enforcement Appreciation Day at Arby’s) to “officers who show up in uniform at any Arby’s in Broward or Miami-Dade” counties.

 

LINKS:
http://www.sun-sentinel.com/local/broward/fl-pembroke-pines-arbys-flap-20150902-story.html
http://viewpointsofasagittarian.com/arbys-apologizes-to-police-after-clerk-refused-to-serve-officer/
http://www.sun-sentinel.com/local/broward/fl-pembroke-pines-arbys-flap-20150902-story.html
http://www.wsvn.com/story/29953916/after-officer-refused-service-at-arbys-local-companies-donate-breakfast
http://cds.arbys.com/images/press-room/Law-Enforcement-Appreciation-Day-at-Arbys.pdf
http://www.local10.com/news/arbys-ceo-offers-free-meal-to-officers-after-sergeant-denied-service/35086088
https://www.scribd.com/doc/278427659/Law-Enforcement-Appreciation-Day-at-Arbys-09042015

Arby’s Apologizes to Police after Clerk Refused to Serve Officer

Tags

Arby's, Discrimination, Pembroke Pines Police

The CEO of Arby’s reached out to Pembroke Pines police yesterday to issue an apology following a 19-year-old employee’s refusal to serve a uniformed police officer Tuesday night.

Arby’s employee, Kenneth Davenport (left) accused of refusing to serve Sgt. Jennifer Martin, Pembroke Pines Police (right).

According to the offense report, Sgt. Jennifer Martin ordered take-out using the drive thru at an Arby’s located in the Pembroke Lakes Mall whereupon placing her order, the clerk at the drive-thru window “seemed slightly rude and short with his responses.”

Not thinking much about it, Sgt. Martin chalked it up to a faulty speaker system.

After driving around to the window, the clerk, Kenneth Davenport, took the officer’s credit card after which his superior, Angel Maribal approached the window and informed Sgt. Martin that “He [Davenport] doesn’t want to serve you because you are a police officer.”

Davenport refused to process the officer’s credit card.

See excerpt of offense report below:

 

Pembroke Pines Police Chief Dan Giustino issuing a media release said, “I am offended and appalled that an individual within our community would treat a police officer in such a manner. It is unacceptable, and I will be contacting the Arby’s CEO to demand an apology.”

WSVN: “Jeff Marano from the Police Benevolent Association also joined the conversation with comments of concern. ‘This is inexcusable behavior for an employee in an establishment to be treating a uniformed police officer or anybody in the public like that,’ said Marano….”

The incident sparked outrage across social media with calls for law enforcement and family members to boycott Arby’s nationwide.

Giustino contacted Arby’s which was promptly followed up by a response from Arby’s CEO, Paul Brown, and Senior Vice President of Operations Scott Boatwright, who issued an apology on behalf of the restaurant chain.

Arby’s issued the following statement, which I am sure, is elsewhere besides this little blurb on their Facebook page (screenshot below).

“We take this isolated matter very seriously as we respect and support police officers in our local communities. As soon as the issue was brought to our attention, our CEO spoke with the Police Chief who expressed his gratitude for our quick action and indicates the case is closed. We will be following up with our team members to be sure that our policy of inclusion is understood and adhered to.”

The clerk, Davenport, claims that the incident was “blown way out of proportion.”

Sun-Sentinel

Thomas McCutcheon, Davenport’s grandfather, said he’s taught his grandson to be respectful and said the incident was a misunderstanding that he hopes gets cleared up.

Davenport’s account, according to his grandfather, was that he became overwhelmed while taking drive-thru orders and asked his manager to help him. Davenport did not have a view of the intercom and surrounding area and did not know Martin was a police officer as she placed her order, his grandfather said.

As Mirabal assisted Davenport, Mirabal told the officer that Davenport did not want to serve her because she was an officer. Davenport told his grandfather that Mirabal meant it as a compliment to the female officer, indicating it was instead his pleasure to serve her….

Read full article

According to the grandfather, Davenport meant it “jokingly.”

“Jokingly” like “pigs in a blanket….”????

“Somebody made a joke and she just didn’t take it the right way.” Davenport and his grandfather just laid the blame for the whole incident at the feet of Sgt. Martin…and race even though the officer he refused service and his manager are Hispanic.  Moreover, a not so veiled threat to Arby’s and Pembroke Pines Police informing them that any actions taken against the clerk would be considered racist followed by a lawsuit for discrimination.

Of course, it was Sgt. Martin who was discriminated against because she is a police officer.

Finally, Arby’s manager did not show up for work the next day. Expect him to change his story.

 

 

The offense report can be viewed here and the Pembroke Pines Police Department Media Release here, both in pdf.

 

LINKS:
http://www.sun-sentinel.com/local/broward/fl-pembroke-pines-arbys-flap-20150902-story.html
http://fl-pembrokepines.civicplus.com/DocumentCenter/View/2544
http://fl-pembrokepines.civicplus.com/ArchiveCenter/ViewFile/Item/333
http://www.wsvn.com/story/29942396/sergeant-denied-service-at-pembroke-pines-arbys
https://www.facebook.com/arbys/videos/10153649661991812/?comment_id=10153672897751812&reply_comment_id=10153672983026812&total_comments=133&comment_tracking={%22tn%22%3A%22R9%22}
https://www.scribd.com/doc/278044366/Pembroke-Pines-Police-Media-Release-Refusal-by-Arby-Clerk-to-Serve-Uniformed-Officer
https://www.scribd.com/doc/278044367/Offense-Report-PPPD15OFF058698-Refusal-by-Arbys-Clerk-to-Serve-Pembroke-Pines-Police-Officer-09012015